Closer than expected

Heather was extremely welcoming. She introduced me to her team and showed me around while we chatted and got to know each other. It was easy for us to connect since we both work in the same field: customer service. This includes order entry, answering phones, handling a delivery discrepancy or a return, a credit, an invoice – really anything order-related.

I am responsible for keeping my team, which consists of myself and three other colleagues, running smoothly. Heather’s team has one more member, but just like me, she is there to make sure everyone is up to date and can do their jobs successfully. However, our areas of operation are not entirely the same. Heather told me that they concentrate on the Canadian market. I also work closely with my colleagues in the US. And we talked about the different software programs that we use, what we felt were their advantages and disadvantages. When we were finished, Heather had even ordered lunch for us; we sat down and shared our meal before heading to the GF Uponor office.

Preparing for our Globe XChange day, I was pretty surprised to learn that there was a GF office so close to ours. Heather later told me that they had only recently moved there, and before that were actually even closer to our GF Uponor office. You see, when the announcement came that GF had acquired Uponor, I didn’t know what to think. This was a great opportunity to just go and meet someone from GF, see what they do, learn about the products they sell, say hello to the team and get an idea of what the company is like.